FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Don’t see the answer to your question below? Contact Us today. Our Customer Service Team is happy to help!

Our chair mats will extend the life of your carpet by spreading out the pressure from the chair casters; in fact, many carpet manufacturers void their warranty when a chair with casters is used without a chair mat.

Use of a mat will also reduce fatigue by allowing for easier rolling across your workspace with less back and leg strain.

Cold temperatures make chair mats stiff. Allow your mat to reach room temperature first for easier unrolling. To help warm your mat faster, use a gentle heat source such as a hair dryer, sunlight, or a warm room. The chair mat will flatten out gradually. Add weight to hold the mat in place, if necessary.

Note: For hair dryer use, direct the warm air into the center core of the roll for approximately 15 minutes. Unroll slowly while blowing warm air across the mat surface until flat. Follow safety guidelines provided by hair dryer manufacturer.

Caution: Do not expose the chair mat to extreme heat. High temperatures will damage the chair mat.

How to Measure Carpet Thickness

You may also determine which thickness mat to use by viewing the following video:

Watch Video Tutorial →

Flat Pile Icon

FLAT PILE CARPET

Light Task Series AnchorBar® Chair Mat

  • Protects commercial style carpet up to 1/8″thick without padding
  • For occasional office and home use
  • “No Crack Mat” Guarantee
  • Manufacturer’s One Year Warranty
Flat-to-Low pile Carpet

FLAT-TO-LOW PILE CARPET

Task Series AnchorBar® Chair Mat

  • Protects low pile/commercial style carpet up to 1/4″ thick including padding
  • Ideal for home and light office applications
  • “No Crack Mat” Guarantee
  • Manufacturer’s Limited Lifetime Warranty
Low Pile Icon

LOW PILE CARPET

Multi-Task Series AnchorBar® Chair Mat

  • Protects loop/berber style carpet up to 3/8″ thick including padding
  • For moderate use in home and office applications
  • “No Crack Mat” Guarantee
  • Manufacturer’s Limited Lifetime Warranty
Medium Pile Icon

MEDIUM PILE CARPET

Professional Series AnchorBar® Chair Mat

  • Protects medium-pile carpet up to 3/4″ thick including padding
  • All day support for everyday office use
  • “No Crack Mat” Guarantee
  • Manufacturer’s Limited Lifetime Warranty
High Pile Icon

HIGH PILE CARPET

Performance Series AnchorBar® Chair Mat

  • Protects high-pile carpet up to 1″ thick including padding.
  • High performance chairmat for intensive use such as multi-shift.
  • “No Crack Mat” Guarantee
  • Manufacturer’s Limited Lifetime Warranty
Extra-High Pile Icon

EXTRA-HIGH PILE CARPET

Performance Series AnchorBar® Chair Mat

  • Protects all carpets. Essential for extra-high pile carpets more than 1″ thick including padding.
  • High performance chairmat for intensive use.
  • “No Crack Mat” Guarantee
  • Manufacturer’s Limited Lifetime Warranty

Hard Floors Icon

ECONOMY

Light Task Series Hard Floor Chair Mat

  • Protects laminate, wood, tile and other hard flooring
  • For occasional office and home use
  • “No Crack Mat” Guarantee
  • Manufacturer’s One Year Warranty
Hard Floors Icon

INTERMEDIATE

Multi-Task Series Hard Floor Chair Mat

  • Thicker mat for heavier use. Ideal for tile.
  • For moderate use in home and office applications.

  • Do not use a cleated chair mat specified for use with carpet on hard flooring surfaces such as wood, tile, stone, concrete or vinyl.
  • Use a damp cloth soaked in mild soap and water to clean chair mat, if necessary.
  • Some chair mats are shipped rolled. Upon receipt of a rolled chair mat, immediately unroll and place on a flat surface. Depending on environmental conditions such as temperature, it may take up to 72 hours for a chair mat that has been rolled to regain its natural shape.
  • ES ROBBINS Corporation folding chair mats must be allowed to sit at room temperature (above 68° Fahrenheit/20° Celsius) for a minimum of four (4) hours before being unfolded.
  • Do not use a chair mat in areas where it will be subjected to temperatures below 60° Fahrenheit (16° Celsius) or above 95° Fahrenheit (35° Celsius).
  • ES ROBBINS Corporation recommends that chair mats not be used in an environment where moisture may be present beneath carpet or other flooring materials.
  • Handle cleated chair mats with care.

TRADITIONAL CHAIR MAT WITH LIP
Mat Size Lip Size
36″ x 48″ 20″ x 10″
45″ x 53″ 25″ x 12″
46″ x 60″ 25″ x 12″
RECTANGLE CHAIR MAT
Mat Size Lip Size
36″ x 48″ N/A
45″ x 53″ N/A
46″ x 60″ N/A
48″ x 72″ N/A
60″ x 60″ N/A
60″ x 72″ N/A
60″ x 96″ N/A
72″ x 72″ N/A
72″ x 96″ N/A
WORKSTATION CHAIR MAT
Mat Size Lip Size
56″ x 60″ 20″ x 10″
66″ x 60″ 20″ x 10″
OVAL SHAPED CHAIR MAT
Mat Size Lip Size
60″ x 48″ N/A
*not all sizes and shapes are available in all thicknesses

You should choose the beveled edge if you will be frequently rolling on and off of your mat. The ramped edge allows for a smoother rolling surface. Beveled edges are almost always more appropriate with thicker mats. edges small

Please fill out the warranty claim form on our website. Proof of purchase and shipping charges may apply.

ES ROBBINS chair mats have a lifetime warranty* when the mat is used for the application specified. This warranty is void if metal casters are used, if furniture is placed directly on the mat, if a cleated mat is used on a hard floor surface, or the incorrect mat (i.e., too thin) is used on carpet. The warranty is also void if any party other than ES ROBBINS cuts the mat to a custom size. *Exceptions: Economy thickness – 1 year limited. Printed mats – 1 year limited.

DEALERS

We will be glad to help you set up an account with ES ROBBINS. To apply for credit, please register for our Dealer Resources Center, where you may access the credit application once your account has been approved. Once we receive the credit application, one of our Sales Service Representatives will follow up, or you can always contact us at 1(800) 633-3325.

CONSUMERS

Call our Sales Service Department at 1(800) 633-3325.

Don’t see the answer to your question below? Contact Us today. Our Customer Service Team is happy to help!

Our chair mats will extend the life of your carpet by spreading out the pressure from the chair casters; in fact, many carpet manufacturers void their warranty when a chair with casters is used without a chair mat.

Use of a mat will also reduce fatigue by allowing for easier rolling across your workspace with less back and leg strain.

Cold temperatures make chair mats stiff. Allow your mat to reach room temperature first for easier unrolling. To help warm your mat faster, use a gentle heat source such as a hair dryer, sunlight, or a warm room. The chair mat will flatten out gradually. Add weight to hold the mat in place, if necessary.

Note: For hair dryer use, direct the warm air into the center core of the roll for approximately 15 minutes. Unroll slowly while blowing warm air across the mat surface until flat. Follow safety guidelines provided by hair dryer manufacturer.

Caution: Do not expose the chair mat to extreme heat. High temperatures will damage the chair mat.

How to Measure Carpet Thickness

You may also determine which thickness mat to use by viewing the following video:

Watch Video Tutorial →

Flat Pile Icon

FLAT PILE CARPET

Light Task Series AnchorBar® Chair Mat

  • Protects commercial style carpet up to 1/8″thick without padding
  • For occasional office and home use
  • “No Crack Mat” Guarantee
  • Manufacturer’s One Year Warranty
Flat-to-Low pile Carpet

FLAT-TO-LOW PILE CARPET

Task Series AnchorBar® Chair Mat

  • Protects low pile/commercial style carpet up to 1/4″ thick including padding
  • Ideal for home and light office applications
  • “No Crack Mat” Guarantee
  • Manufacturer’s Limited Lifetime Warranty
Low Pile Icon

LOW PILE CARPET

Multi-Task Series AnchorBar® Chair Mat

  • Protects loop/berber style carpet up to 3/8″ thick including padding
  • For moderate use in home and office applications
  • “No Crack Mat” Guarantee
  • Manufacturer’s Limited Lifetime Warranty
Medium Pile Icon

MEDIUM PILE CARPET

Professional Series AnchorBar® Chair Mat

  • Protects medium-pile carpet up to 3/4″ thick including padding
  • All day support for everyday office use
  • “No Crack Mat” Guarantee
  • Manufacturer’s Limited Lifetime Warranty
High Pile Icon

HIGH PILE CARPET

Performance Series AnchorBar® Chair Mat

  • Protects high-pile carpet up to 1″ thick including padding.
  • High performance chairmat for intensive use such as multi-shift.
  • “No Crack Mat” Guarantee
  • Manufacturer’s Limited Lifetime Warranty
Extra-High Pile Icon

EXTRA-HIGH PILE CARPET

Performance Series AnchorBar® Chair Mat

  • Protects all carpets. Essential for extra-high pile carpets more than 1″ thick including padding.
  • High performance chairmat for intensive use.
  • “No Crack Mat” Guarantee
  • Manufacturer’s Limited Lifetime Warranty

Hard Floors Icon

ECONOMY

Light Task Series Hard Floor Chair Mat

  • Protects laminate, wood, tile and other hard flooring
  • For occasional office and home use
  • “No Crack Mat” Guarantee
  • Manufacturer’s One Year Warranty
Hard Floors Icon

INTERMEDIATE

Multi-Task Series Hard Floor Chair Mat

  • Thicker mat for heavier use. Ideal for tile.
  • For moderate use in home and office applications.

  • Do not use a cleated chair mat specified for use with carpet on hard flooring surfaces such as wood, tile, stone, concrete or vinyl.
  • Use a damp cloth soaked in mild soap and water to clean chair mat, if necessary.
  • Some chair mats are shipped rolled. Upon receipt of a rolled chair mat, immediately unroll and place on a flat surface. Depending on environmental conditions such as temperature, it may take up to 72 hours for a chair mat that has been rolled to regain its natural shape.
  • ES ROBBINS Corporation folding chair mats must be allowed to sit at room temperature (above 68° Fahrenheit/20° Celsius) for a minimum of four (4) hours before being unfolded.
  • Do not use a chair mat in areas where it will be subjected to temperatures below 60° Fahrenheit (16° Celsius) or above 95° Fahrenheit (35° Celsius).
  • ES ROBBINS Corporation recommends that chair mats not be used in an environment where moisture may be present beneath carpet or other flooring materials.
  • Handle cleated chair mats with care.

TRADITIONAL CHAIR MAT WITH LIP
Mat Size Lip Size
36″ x 48″ 20″ x 10″
45″ x 53″ 25″ x 12″
46″ x 60″ 25″ x 12″
RECTANGLE CHAIR MAT
Mat Size Lip Size
36″ x 48″ N/A
45″ x 53″ N/A
46″ x 60″ N/A
48″ x 72″ N/A
60″ x 60″ N/A
60″ x 72″ N/A
60″ x 96″ N/A
72″ x 72″ N/A
72″ x 96″ N/A
WORKSTATION CHAIR MAT
Mat Size Lip Size
56″ x 60″ 20″ x 10″
66″ x 60″ 20″ x 10″
OVAL SHAPED CHAIR MAT
Mat Size Lip Size
60″ x 48″ N/A
*not all sizes and shapes are available in all thicknesses

You should choose the beveled edge if you will be frequently rolling on and off of your mat. The ramped edge allows for a smoother rolling surface. Beveled edges are almost always more appropriate with thicker mats. edges small

Please fill out the warranty claim form on our website. Proof of purchase and shipping charges may apply.

ES ROBBINS chair mats have a lifetime warranty* when the mat is used for the application specified. This warranty is void if metal casters are used, if furniture is placed directly on the mat, if a cleated mat is used on a hard floor surface, or the incorrect mat (i.e., too thin) is used on carpet. The warranty is also void if any party other than ES ROBBINS cuts the mat to a custom size. *Exceptions: Economy thickness – 1 year limited. Printed mats – 1 year limited.

DEALERS

We will be glad to help you set up an account with ES ROBBINS. To apply for credit, please register for our Dealer Resources Center, where you may access the credit application once your account has been approved. Once we receive the credit application, one of our Sales Service Representatives will follow up, or you can always contact us at 1(800) 633-3325.

CONSUMERS

Call our Sales Service Department at 1(800) 633-3325.