Careers 2019-04-11T17:23:49+00:00

 

 

 

CAREERS

 

 

Join Our Team

*NEW* Customer Service Representative

Provide customer support to Centaur Division customers, both internal and external, to build and maintain customer relationships.

Department: Centaur
Reports to: National Sales Manager

Primary

  • This position has primary responsibility for answering calls to the division’s toll-free number and will handle approximately 50% or more of incoming call volume.
  • Provide accurate verbal and written quotes to customers. Follow-up on outstanding quotes in a timely manner, involving the appropriate Sales Manager or Regional Manager as needed.
  • Provide accurate order status information as requested by customers and National Sales Manager.
  • Accurate and timely entry of orders for resellers, direct sales and other customer groups as assigned.  Orders are to be entered no later than 4 business hours from receipt.
  • Ensure accurate processing of Centaur orders, to include obtaining customer verification of custom specifications, preparing drawings and appropriate documentation for production, and following-up as needed.
  • Serve as primary end-user contact regarding warranty issues; process warranty replacement orders.
  • Assists Accounts Receivable department personnel in researching and resolving claims, credits and debits related to domestic accounts.
  • Maintain customer order files.
  • Assist National Sales Manager in researching accounts, sales performance analysis, preparing sales presentations.
  • Any other duties and/or functions as required for the achievement of departmental and company goals.

Other Duties

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • EDUCATION/EXPERIENCE:  High school diploma or equivalent; some college preferred.  Experience in a customer service or customer contact environment preferred. Strong basic mathematical skills are required. Must have prior equine experience.
     
  • COMPUTER SKILLS:  Microsoft Office, particularly MS Word, MS Excel, Powerpoint, MS Outlook and Internet Explorer.  Ability to use or learn Solarsoft ERP, Goldmine CRM, and QuoteWerks systems.
     
  • COMMUNICATION SKILLS:  Excellent verbal and written communication skills.  Ability to handle customer complaints/problems diplomatically. Professional phone “presence” is an absolute must.
     
  • ORGANIZATIONAL:  Excellent organizational and follow-up skills required.
     
  • WORK ENVIRONMENT:  Must be able to sit for significant periods of time. Must be able to work independently as well as excel in a team atmosphere.

To Apply: 

Qualified candidates should
submit resume to
jobopportunities@esrobbins.com

Or mail to:
2802 East Avalon Ave
Muscle Shoals, AL 35661
ATTN: Recruiter

 
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
ES Robbins Corporation considers applicants for all positions without regard to race, color, religion, sex, national origin, age, veteran status, or disability.