CAREERS
Join Our Team
We believe our people are the key to our success and the continued growth of our organization.
Reports to: Vice President of Sales & Marketing
Summary:
Lead and oversee the Customer Service team to ensure exceptional service while supporting sales objectives. Drive process improvements and collaborate with Sales, Operations and other internal departments to ensure customer satisfaction and retention.
Essential Duties & Responsibilities include the following. Other duties may be assigned.
- Recruit, hire, train, motivate, and manage the customer service team to meet performance, quality, and service levels.
- Build and maintain strong customer relationships, ensuring high satisfaction through prompt, personalized service and effective issue resolution.
- Drive service team key performance metrics ensuring efficient handling of customer inquiries, orders processing, and after-sales support.
- Handle complex complaints, disputes, and escalated issues beyond representative capability to resolve problems quickly and retain customers.
- Ensure continued process improvement by monitoring service metrics, analyzing feedback, and collaborating with other teams to enhance service quality and streamline operations.
- Assist with customer line item reviews and provide suggestions for ways to optimize business growth.
- Prepare reports, analyze sales data, track performance achievement to goals, and provide insights to management.
- Implement and utilize CRM systems to improve service and delivery metrics.
- Manage sample and literature requests to maintain minimum stocking levels for sales representatives, trade shows, and customers.
- Complete account reconciliation review and ensure aging items are addressed with customers and the sales team for resolution.
- Act as a bridge between customers and other departments (Sales, Marketing, Operations) to provide feedback on product issues and service gaps.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience: A Bachelor’s Degree in Business Administration or Management is preferred with 3-5 years customer service management experience including leadership and supervisory responsibilities, superior problem solving, and customer relationship management skills.
- Aptitudes: Must be collaborative, energetic, exercise independent judgment, take initiative, and manage multiple priorities effectively. Ability to make independent decisions through sound business logic and critical thinking. Projects self professionally, in appearance, actions and demeanor; confident and appropriately assertive.
- Analytical Skills: Ability to evaluate data metric reporting, extract pertinent findings, and refine it to key facts and action points for strategic discussions. Aptitude for deciphering competitive market information and distilling it to actionable information for decision support.
- Communication Skills: Articulate with excellent verbal and written communication skills. Ability to write and communicate across any level within an organization for engagement. Proven record of interpersonal skills that enables close partnerships with clients, vendors and internal team members.
- Computer Skills: Adept with Microsoft Office Suite, Excel, PowerPoint, Word, and Outlook. Experience with or exposure to manufacturing ERP systems and Customer Relationship Management software is preferred.
Reports to: Vice President of Sales & Marketing
Summary:
Collaborates with the creative team to establish, update, maintain and control all creative content assets related to company websites, literature, social media, marketing campaigns or any entity that offers content.
Essential Duties & Responsibilities include the following. Other duties may be assigned.
- Plan, create, execute, and manage content strategies in line with brand image that drive revenue and build brand recognition while promoting high user engagement.
- Develop and execute social media campaigns and strategies managing content creation, publishing, and ongoing optimization.
- Provide design and video content support by assisting with the creation of marketing materials.
- Plan and deliver targeted email marketing campaigns driving audience engagement and superior campaign performance.
- Collect, analyze, and apply data analytics to personalize and optimize content attracting new business prospects and expanding lead generation initiatives.
- Support sales and marketing team members with up-to-date content materials and establish schedules, deadlines, planning themes and updates for content requests/projects.
- Serve as editor-in-chief for all content to ensure appropriateness of tone, style, quality, clarity and consistency as it relates to each specific audience.
- Collaborate with the website administrator to collect, monitor and analyze social and website metrics to complete company website improvements.
- Evaluate customer websites regularly and ensure content updates/suggestions are provided to sales and marketing team members as appropriate.
- Research markets, industries and competitive landscape to adjust content strategies as needed.
- Maintain compliance with copyright and patent registrations for all marketing content materials.
- Provide suggestions for ways to optimize business growth through the use of core competencies and employee strengths.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience: Bachelor’s Degree in Communications, Marketing or Business Administration preferred or 2-3 years of professional corporate writing experience.
- Aptitudes: An understanding of content marketing tactics, such as SEO, digital/print advertising and social media marketing with a demonstrated ability to lead marketing campaigns is preferred. Must be collaborative, energetic, exercise independent judgment, take initiative and manage multiple priorities effectively. Projects self professionally, in appearance, actions and demeanor; confident and appropriately assertive.
- Analytical Skills: Ability to evaluate data metric reporting, extract pertinent findings, and refine it to key facts and action points for strategic discussions. Aptitude for deciphering competitive market information and distilling it to actionable information for decision support.
- Communication Skills: Articulate with excellent verbal and written communication skills. Ability to write content for engagement across various market channels. Proven record of interpersonal skills that enables close partnering with clients, vendors and internal team members.
- Computer Skills: Adept with Microsoft Office Suite, particularly Excel, PowerPoint, Word and Outlook. Experience with or exposure to Google Analytics, E-Commerce platforms, Adobe Acrobat/Illustrator and project management systems is required.
Department: Maintenance
Reports to: Maintenance Manager
FLSA Status: Hourly/Non-Exempt
Summary:
Installs, maintains, and repairs machinery, equipment, physical structures, pipe and electrical systems in commercial or industrial establishments by performing the following duties. Must be able to lift and carry equipment as well as work on elevated levels.
Essential Duties & Responsibilities include the following. Other duties may be assigned.
- Visually inspects and tests machinery and equipment. Listens for unusual sounds from machines or equipment to detect malfunction and discusses machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine. Dismantles defective machines and equipment and installs new or repaired parts. Cleans and lubricates shafts, bearings, gears, and other parts of machinery.
- Installs and repairs electrical apparatus such as transformers, wiring, electrical and electronic components of machinery and equipment. Be able to troubleshoot industrial electronic controls using a multimeter. Lies out, assembles, installs, and maintains pipe systems and related hydraulic and pneumatic equipment, repairs and replaces gauges, valves, pressure regulators, and related equipment.
- Repairs and maintains physical structure of establishment. Maintains tools and equipment and keeps supplies and parts in order.
- Traces out short circuits in wiring. Assists in lifting, positioning, and fastening objects such as wiring, conduit, and motors. Performs minor repairs such as replacing fuses, light sockets, bulbs, and switches. Troubleshoot and disassemble defective electrical equipment, replaces defective or worn parts, and reassembles equipment. Cleans work area, machines, tools and equipment.
- Sets up and operates machine tools such as lathe, grinder, drill, and milling machine to repair or fabricate machine parts, jigs and fixtures, and tools. Operates cutting torch and welding equipment to cut or join metal parts.
- Other duties as assigned by Maintenance Manger and/or Operations Manager.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience: High School Diploma or GED required. Associates degree in Industrial Electricity/Electronics or 2 years’ experience in related field and/or combination. Experience with welding and fabrication is preferred. HVAC experience preferred.
- Skills: Accomplished skills in electrical, mechanical, hydraulic, pneumatic, and reading schematics are necessary to perform in this job. Knowledge of AC/DC motors, motor drives, and PLC’s are required. HVAC knowledge is preferred.
- Work Environment: Must be able to perform in multi-craft environment. Work hours vary with seniority preference and skill level. Must be able to work independently as well as in a team environment.
Department: Production
Reports to: Production Manager
Summary:
Drive forklift to service production lines as required. Must be able to weigh, label and segregate plastic material. Must be able to perform heavy lifting repetitively.
Must have HS diploma or equivalent, strong work ethic, able to work any shift, have good communication skills, basic reading, writing and math skills, as well as use tape measure and dial calipers.
Sign-on Bonus after 6 months. Excellent benefits: Blue Cross Blue Shield / Dental/ Life / Short Term Disability / Vacation / Holidays / 401(K).
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
ES ROBBINS Corporation considers applicants for all positions without regard to race, color, religion, sex, national origin, age, veteran status, or disability.
